FREQUENTLY ASKED QUESTIONS

Have Questions as a Youth?

  • Limitless is a social service agency in Singapore dedicated to supporting youths aged 12-25 with  mental health needs. We aim to break barriers to care, ensuring that every young person—regardless of their financial situation—can access the help they need. Our work includes counselling, casework, group work, outreach programs, and educational initiatives to increase mental health awareness and provide professional support to those in need.

  • Limitless offers pro bono (free) counselling services to ensure that financial constraints do not prevent youths from getting the help they need.

  • Yes, Limitless offers online counselling sessions as part of our commitment to making mental health support accessible. This allows youths to seek help from a safe and comfortable environment.

    1. One-to-one counselling: Professional therapy sessions tailored to individual needs.

    2. Casework support: Assistance in navigating social and mental health challenges.

    3. Groupwork: Activity-based programmes that enhance individual resilience as well as provide opportunities for safe, fun, and meaningful social interactions.

    4. Outreach and psycho-education: Workshops, talks, and programs to raise awareness about mental health.

  • We follow strict confidentiality policies to protect the privacy of our clients. Information shared during counselling is kept secure and will not be disclosed without consent, except in cases where there is a risk of harm to our clients or others.

  • If you experience persistent feelings of sadness, anxiety, stress, or overwhelming emotions that interfere with daily life, it may be a sign of a mental health condition. Other indicators include difficulty sleeping, changes in appetite, withdrawal from social activities, or struggling with school or work. If you're unsure, speaking with a counsellor can help assess your situation.

  • Our counsellors are trained professionals with backgrounds in psychology, counselling, or social work. They have experience working with youths and are equipped to support individuals facing mental health challenges such as anxiety, depression, trauma, and suicidal ideation.

  • You can reach out to Limitless through our website, helpline, email or socials to schedule an appointment. Our team will guide you and match you with a counsellor based on your needs.

  • Currently, our counselling sessions are only available on weekdays. If you require support outside of our operating hours, you can still reach out to us, and we will do our best to assist you as soon as possible. If you're in urgent distress, we encourage you to contact emergency services or helplines for immediate support:

    • IMH Crisis Response: 6389-2222

    • SOS (Call): 1-767 (1-SOS)

    • SOS CareText (24-hour WhatsApp): 9151-1767

Have Questions as a Parent?

  • If your child is showing persistent emotional distress, behavioral changes, or difficulty coping with daily life, they may benefit from mental health support. Signs to look out for include:

    • Emotional & Behavioral Changes – Mood swings, excessive worry, sadness, anger, or loss of interest in activities.

    • Social Withdrawal – Avoiding friends, family, or isolating themselves.

    • Academic & Daily Struggles – Drop in grades, trouble concentrating, or changes in sleeping and eating habits.

    • Concerning Behaviors – Talking about self-harm, suicide, or engaging in risk-taking activities.

    If these signs persist, seeking professional help can make a difference. You can reach out to Limitless for guidance and counselling support.

  • You can reach out to Limitless through our website or email us to schedule an appointment. Our team will guide you and match your child with a counsellor based on their needs.

  • The duration of counselling varies depending on your child’s needs and pace of progress. Some may see improvement in a few sessions and others may benefit from continuous support. Our counsellors will assess, evaluate and adjust the approach as needed.

  • We believe mental health recovery is a collective effort. While our focus is on youth counselling, we also provide guidance for parents to better understand and support their child’s well being.

  • If your child needs support between sessions, they can reach out to SAFEHOUSE, our community support group. SAFEHOUSE provides a safe space where youths can connect with peers, share their experiences, and receive guidance from trained facilitators.

  • Counselling is a process and progress takes time. If your child isn’t responding well, our counsellors may adjust the approach, explore alternative strategies or refer them to specialised services, if needed.

  • Counselling helps youths:

    • Manage stress, anxiety, and emotions more effectively

    • Build resilience and coping skills

    • Improve relationships and communication

    • Regain motivation and confidence

    • Develop healthier thought patterns and behaviors

  • It’s normal for some youths to feel unsure at first. Our counsellors create a safe and supportive space, moving at a pace that suits them. If your child isn’t connecting with their counsellor, we can explore alternatives to ensure that they receive the right support.

Have Questions for Our Organization?

    • Donate – Your contributions help us provide free mental health services to youths in need. Donations can be made through our Website, Give.Asia, or Giving.sg.

    • Fundraise & Corporate Partnerships – Organise fundraising events, donation drives, or explore collaboration opportunities through corporate partnerships and sponsorships. If your company is interested in supporting our work, you can reach out to Ain at ain@limitless.sg.

    • Spread Awareness – Share our mission, social media posts, and resources to help more youths learn about mental health and available support.

  • You can join us as a volunteer and apply through our Join Us page to see available opportunities. Some areas where we offer volunteer positions include:

    • Event Support – Assist at fundraising or outreach events.

    • Content Creation – Help with writing, graphic design, or social media efforts.

    • Peer Support – Contribute to initiatives like SAFEHOUSE, where trained volunteers engage and support youths.

    • Fundraising – Organise donation drives or community fundraising efforts.

    You can visit our Join Us page to view more positions available.